Information Technology in Civil Service Agency of Bosnia and Herzegovina

The Information Technology Unit (ITU) at CSA consists of one employee, although additional slots have been allocated it is extremely difficult to fill IT positions at the pay scale authorized for the CSA. The ITU holds all responsibilities for both internal and external uses of IT technology.

The CSA has an excellent web based job announcement, application and applicant communication system. Virtually all applications are distributed via the CSA Web site (www.ads.gov.ba) and many potential applicants secure their information about open competitions via the web site. The web site maintains all application information in the three official languages of BiH. Web statistic (www.ads.gov.ba/webstat/) records from 100.000 to 300.000 web hits per month, and the current daily volume of independent visitors is in the 200-300 range.

Interested applicants can register to receive periodic newsletters and announcement updates via e-mail (http://www.ads.gov.ba/newsletter/index.html). To date some 1,900 job seekers have registered for this service.

The website also contains study guide information available for download for potential candidates who will be taking the Civil Service General Knowledge Exam (http://www.ads.gov.ba/javniispit/index.html).

The general opinion of CSA staff is that the web is the primary method most potential applicants use to track announcements of vacancies. Because all potential applicants must have university degrees, the staff view is that almost all are familiar with computers and have access to them.

The ITU is also building a Civil Service database of employees in the Civil Service, but this is proceeding slowly due to the fact that the sole employee of the Unit is also entering all of the data (of the 850 Civil Service employees, some 300 + have been entered). The database was constructed by a foreign consultant utilizing Microsoft Access. The size and complexity of the database envisioned will eventually require more sophisticated database software. At this time there is no formal linkage or reporting responsibilities between and amongst the personnel departments of the various ministries/bodies of the BiH and CSA. However, since reporting and coordination should be based on IT, the ITU has taken the initiative to examine the establishment of a unified database within and between the Bosnia-Herzegovina, and the entities. Noting that there is not yet a civil service agency within the Federation this task becomes an even greater challenge. The ITU deserves credit for undertaking this initiative and creating the basis for CSA to obtain approval from the Council of Ministers to pursue this extremely important IT topic. The ITU holds a broad view of the role of CSA within both the Government of BiH and the larger society of BiH.

Contact our Employees

If you have any question regarding information technology use in Civil Service Agency, do not hesitate to contact:

Mr. Kemal Bajramovic, kemal.bajramovic@ads.gov.ba

Mrs. Aldijana Grcic, aldijana.grcic@ads.gov.ba

Civil Service Agency of Bosnia and Herzegovina
Trg Bosne i Hercegovine 1, 71000 Sarajevo, Bosnia and Herzegovina,
tel. ++ 387 33 233 498, fax ++ 387 33 268 312, e-mail: kontakt@ads.gov.ba